View our most frequently asked questions.
How long will my caramel apple gifts stay fresh?
Our apple gifts are best enjoyed soon after receipt. If you're unable to enjoy it immediately, place your apple gift in the refrigerator. Typically, if refrigerated, apple gifts will remain fresh for two weeks. Also, never freeze a n Affy Tapple Apple. Remember Mother Nature is not perfect. So don't wait too long!
How long will my confection gifts stay fresh?
Our caramel and pretzels gifts, in their original stay fresh packaging, will stay at their best for up to three months. Remember to always keep chocolate away from heat!
Are my caramel confection gifts gluten-free?
The apples, caramel and all of the constituent ingredients from which our caramel is made are completely gluten-free. Most of the toppings applied to our apple products are also completely gluten-free. However, while the items listed below are manufactured from gluten-free ingredients, the plant in which they are produced also produces products from ingredients that do contain gluten. Thus there is a possibility that trace quantities of gluten may be entrained in otherwise gluten-free products, through the air or other migration paths.
View our list of Gluten Free products here.
Where can I find nutritional information on all of your products?
For a complete nutrition panel for all of our products, click here.
Are your products Kosher?
All our products are Kosher Dairy under the supervision of the Chicago Rabbinical Council.
How does your product guarantee work?
We put a great deal of attention into delivering our product to you. We make our gourmet caramel apples to order and ship 3-day or faster to maximize freshness.
However, in the unlikely event that you are not completely satisfied, let us know. We'll make it right!
Where else can I buy your product?
Affy Tapple Caramel Apple are available year-round in Chicagoland-area grocery stores and also available at our Factory Store
Are your products manufactured with nuts?
We do offer plain caramel apples without nuts as well as caramel apples with nuts. Therefore, we do use peanuts and tree nuts in our facility. While we are very careful to clean the equipment between products, there is always a slight chance of cross contamination.
I'm interested in Wholesale.
To qualify for wholesale information you need to currently re-sell food items. If you currently re-sell or plan to re-sell food items then please fax us your request to (847) 588-0392 along with a copy of your re-sale license. Please also include information on three other food vendors that you currently work with or plan to work with. You may also e-mail that information to CustomerService@affytapple.com. Please also include your basic business information along with your email address. Once we review and approve the information we will email you the wholesale catalog and price list.
How will my gifts be shipped?
We ship all of our gifts via UPS. We offer a standard 3 day service, expedited two-day service and express overnight service. UPS may require a signature at time of delivery. However, most drivers will leave the package without a signature. UPS will attempt to make a delivery up to three times, and then the package will be returned to us. We suggest picking a delivery location where you know somebody will be available, for example, his/her workplace. We cannot provide refunds for deliveries where no recipient was available.
Can I edit my order?
In order to allow us to prepare your order for shipment we are unable to change orders within 24 hours of scheduled shipment. If you wish to make a modification to an order, our Affy Tapple Customer Service team can assist with any modifications needed to existing orders prior to that time. You can reach our staff at 847-588-2900 or submit an online request.
Is shipping ever delayed?
Though UPS is an extremely reliable shipping agent, there are times when even they are unable to provide on-time delivery, such as during extreme weather situations, national emergencies etc. We ask for your patience during these delays and promise to get your gift to its destination as soon as possible.
What if the person is not at home to accept shipment?
UPS may require a signature at time of delivery. However, most drivers will leave the package without a signature. UPS will attempt to make a delivery up to three times, and then the package will be returned to us. We suggest picking a delivery location where you know somebody will be available, for example, his/her workplace. We cannot provide refunds for deliveries where no recipient was available.
My Tracking number is not working.
This number is generated at the time your product is made. It is possible that the UPS Hub has not scanned your package as of yet. Please give it 24 hours before looking up the number.
How soon can my order be delivered?
We produce our apples and confections baskets to order and produce orders Monday through Friday. We typically deliver packages within three business days but do offer expedited shipping services as well.
Do you offer secure ordering?
Yes, a secure server running the latest 128-bit encryption handles all payments. It is one of the safest ways to order online.
What forms of payment do you accept?
We accept American Express, Discover Card, MasterCard, Visa and PayPal.
When will my credit card be charged?
Your credit card will be charged the day your order ships. If your order has multiple items your credit card will be charged for the entire order on the first shipment day.
How do I cancel an order?
Call customer service 847-588-2900 between the hours of 8:30 am - 5:00 pm CST Monday through Friday. Please call us 48 hours prior to your shipping date.
Is my credit card information secure?
Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.
Will you send an order confirmation email?
Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you'll know it's on its way.
How can I find out the status of an order placed online?
If you have created an online account, you can sign in to your account and check your status there.
If you have not created an online account, call 847-588-2900 to talk to one of our Customer Service staff, who can check the status for you.
How can I change or cancel an order?
If you need to make a change to an order, including cancelling and order, please contact our Customer Service team at 847-588-2900. Please note changes to an order must be received 24 hours prior to the shipment date.
Copyright © 2016 Affy Tapple. All rights reserved.